Refund and Returns Policy
Last Updated: 18 November 2023
Thank you for choosing Ezead Media Group for your digital service needs. We want to ensure that you are satisfied with our services. Please read the following Refund and Returns Policy carefully.
Ezead Media Group provides digital services, including but not limited to web development, SEO, and video production. These services are intangible and delivered electronically.
1. Scope of Refunds
Refunds will be considered under the following circumstances:
- Service Not Rendered: If we have not started providing the agreed-upon service, a full refund may be issued.
- Service Not as Described: If the delivered service substantially deviates from the description provided, you may be eligible for a refund.
2. Refund Request Process
To request a refund, please contact our customer support team at [email protected] within 15 days of the purchase or completion of the service. Provide detailed information about the issue, and we will assess your request promptly.
3. Refund Approval
Refunds are subject to approval by Ezead Media Group. We reserve the right to deny refund requests if the service has been substantially rendered or if the issue is due to factors beyond our control.
4. Refund Payment
Approved refunds will be processed using the original payment method. Please allow 15 business days for the refund to reflect in your account.
1. Non-Tangible Nature of Services
Given the intangible nature of our digital services, returns are generally not applicable. However, if you believe there is an error or discrepancy in the service delivered, please contact us, and we will investigate the issue promptly.
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
Ezead Media Group
Email: [email protected]
1921 Lakeview Rd Cambridge Narrows,
New Brunswick E4C 1N
Changes to this Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with the updated date.